Customer Success Manager

Permanent contract

Lausanne, Suisse


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Do you have a great attitude and a contagious smile? We are interested in your super power! As a member of the Operations Team, and in collaboration with the Sales/Tech Team, your mission will be simple but very important: make our clients happy no matter what!

Your tasks:

  • Support and on-board new clients during the installation of our solutions, with regards to technical and logistical aspects
  • Analyse and process client requests (logistics, planning) at levels 1 and 2
  • Support customers in their use of the Technis solution (advice and training)
  • Provide proactive support and share our best practices so that clients can take advantage of all our solutions’ features
  • Identify clients needs (cross-sell, up-sell) to contribute to our business development
  • Ensure client satisfaction
  • Identify product improvement opportunities and users’ training needs
  • Create content for support documents
  • Help improve the Operations Department’s internal processes

Desired profile:

  • You have a business and/or technical background
  • You enjoy helping clients and ensuring they are satisfied no matter what
  • You are capable of learning and analysing technical problems quickly in order to find the best solution
  • You possess excellent oral and written communication skills in English
  • You are proactive, open-minded and enjoy being involved in several tasks at the same time
  • You are willing to give your all to satisfy our clients, demonstrating outstanding flexibility (flexible working hours, occasionally working on weekends)
Apply now