Solutions

Technis provided a comprehensive, data-based solution for Iberia's airport lounges, integrating advanced technologies to meet their specific needs. The deployment involved installing advanced sensors to accurately count the number of people in each area of the lounge and to control the use of individual tables. This data was collected in real time, providing actionable insights to improve salon operations and customer service.

• Improving the customer experience: thanks to accurate data on table availability, customers at Iberia lounges can effortlessly find available seats, ensuring a smooth and pleasant experience

• Optimal allocation of resources: real-time monitoring of lounge areas allows Iberia to allocate resources effectively, ensuring that the right staff is present in busy areas and optimizing cleaning efforts where necessary

• Data-based decision making: the data collected by the Technis solution allows Iberia to make informed decisions about lounge layout, staff and service offerings, resulting in improved customer satisfaction and loyalty

• Streamlined operations: The automated data collection process minimizes the need for manual control, freeing up staff time to focus on improving customer satisfaction.